Cancellation & Refund Policy

At realmofmagicindia, we strive to provide a smooth and satisfying experience for our users. We understand that situations may arise where cancellations or refunds are necessary. This policy outlines the procedures for handling such requests on our platform.

1. User-Initiated Cancellations

Users can cancel entries under specific conditions:

• Before Contest Starts: Cancellations are allowed before the contest begins, provided the cancellation window, as indicated on the contest page, is still open. Entry fees will be fully refunded to your account.
• After Contest Starts: Once a contest has started, cancellations are no longer possible, and entry fees become non-refundable due to the live nature of the event.

2. Cancellations by realmofmagicindia

We may cancel contests under the following circumstances:

• Insufficient Participation: If a contest does not reach the required number of participants, it will be canceled, and all entry fees will be refunded.
• Technical Issues: If a contest is canceled due to technical problems or unexpected issues, all participants will receive a full refund.
• Rule Violations: If a contest is canceled due to breaches of our Fair Play Guidelines, refunds may not be issued to participants responsible for the violations.

3. Refund Policy

Refunds may be granted in the following situations:

• The contest was canceled by realmofmagicindia.
• The user canceled their entry before the contest started.
• An issue occurred during payment processing.

Refunds will be credited to your realmofmagicindia account balance. This balance can be used for future contests or withdrawn according to our withdrawal policy.

Non-Refundable Cases:

• Disqualification due to rule violations.
• Performance-based losses within a contest.
• Requests made after the contest has started or concluded.

4. Account Balance Withdrawals

You can request a withdrawal of your account balance at any time, subject to the following conditions:

• Minimum Threshold: The requested amount must meet the minimum withdrawal requirement.
• Processing Time: Withdrawals are processed within 3-5 business days.
• Fees: A processing fee may apply, which will be displayed during the withdrawal request process.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our support team at [email protected] with the following details:

• Your account information
• The contest details
• The reason for your request

Our team will review your request and respond within 24-48 hours.

6. Policy Updates

realmofmagicindia reserves the right to modify this Cancellation & Refund Policy when necessary. Changes will be posted here, so we recommend reviewing this policy regularly to stay informed.

7. Contact Us

If you have any questions or concerns about this Cancellation & Refund Policy, please reach out to us at [email protected].